GP switchboard bypass number
01438 759928 (THIS NUMBER IS NOT FOR PATIENTS)
For all GP surgery staff to bypass the main switchboard queue
ALTERNATIVE PATHWAYS OTHER THAN ED
Acute care GP referral hotline – medical patients only
07500 792616 (Monday–Friday, 8.30am–6pm)
For out of hours, please call 01438 759928 and ask for the medical registrar on bleep 1030.
For all patients requiring same-day general medicine assessment or ambulatory care services and same day emergency care.
An urgent and emergency care coordinator will triage patients to identify the most appropriate place for them to be assessed and treated.
Acute care GP referral – general surgery patients only
01438 759928 (GP switchboard bypass number)
Ask for surgical SHO on-call.
Frailty hotline
07500 092 322 (Monday–Friday, 8.30am–5pm) or email
interfacegeriatrician.enh-tr@nhs.net
For patients 75 years and over or clinical frailty score of 5 or more – urgent medical assessment within 24–48 hours of referral for patients who have complex needs that are deteriorating, and are at high risk of admission
For review in frailty hot clinic within Same Day Emergency Care area, Lister Hospital
Paediatric hotline – GP heralded patients
Call: 07500 882733 (Monday-Friday, 12pm-4pm)
For out of hours, please call 01438 759928 and ask for the on-call paediatric registrar.
The GP heralded service is to be used for:
- CAU (Children’s Ambulatory Unit) vs. outpatient appointment referral queries
- Referrals to rapid access clinic
- General advice for semi-urgent issues
For all URGENT CAU and ED referrals please continue to contact the on-call paediatric registrar through the GP switchboard bypass number (01438 759928).
If you are unable to get hold of the paediatric registrar, please contact the paediatric consultant via the paediatric hotline number above.
Orthopaedic trauma (urgent fracture patient referrals only)
07717 301721
GP to call trauma and orthopaedic registrar on-call to discuss the patient’s care needs
Urgent eye clinic
Email: enh-tr.urgenteyereferral@nhs.net
Referrals can be made by GPs or optometrists. For East and North Hertfordshire GPs, the referral form can be found on Ardens under ‘urgent referrals’
Alternatively the urgent eye clinic referral form can be downloaded here
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SERVICE/SPECIALTY CONTACTS
2-WW referral team
01438 285471 or 01438 285206
Monday-Friday, 9am-4.45pm
For new 2WW referral queries
Discharge summary team – inpatients
enh-tr.gpdischargesummaryadmin@nhs.net
Endoscopy
enh-tr.endoscopybookingteam@nhs.net
01438 286427 (Mon-Fri, 8am-4pm)
e-RS support
ersenquiries.enh-tr1@nhs.net (FOR GP USE ONLY)
Haematology team
Anticoagulation – Lister Hospital: 01438 285335
Anticoagulation – New QEII Hospital: 01707 247588
ICE support team
01438 284798
Maternity bereavement and preterm birth team
Medical examiner’s office
medicalexaminer.enh-tr@nhs.net
01438 284208 / 01438 288463 / 01438 284634
Ophthalmology
01438 286222
Option 1 – children’s eye clinic/paediatrics
Option 2 – waiting list / surgery
Option 3 – injections / AMD / laser
Option 4 – Secretaries
Option 5 – Adult outpatients
ophmedicalsecretaries.enh-tr@nhs.net
Pathology
For blood tests at Hertford County, Lister, New QEII Hospitals please provide patients with the link to the bookable service
For those patients with no internet access or for those requiring an urgent appointment where one is not available via the bookable service, speak to the team directly: 01438 284044 (Monday–Friday, 9am–5pm).
Radiology
01438 284028 – Secretaries – for duty on-call or to be put through to consultant
radalerts.enh-tr@nhs.net – For report queries
01438 284030 – Helpdesk (appointment queries)
Same Day Emergency Care (SDEC)
01438 284166
8am-8pm
For any questions related to a patient seen in SDEC
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SPECIALIST NURSES
Admiral nurse
07825 722363
Monday-Thursday, 8.15am-5.15pm
admiralnurseservice.enh-tr@nhs.net
Children’s safeguarding – paediatric liaison service
01438 286139
Monday-Friday, 9am-5pm
IBD advice and helpline
01438 285767
Monday-Friday, 8.30am-4pm
Men’s health champion
01438 284356
menshealthchampion.enh-tr@nhs.net
Non-site specific pathway (NSSP) clinical nurse specialist
Monday-Friday, 9am-5pm
01438 288485 or 07826 944317
(acute) Oncology service
Nurse led phoneline for GP queries related to their patients with cancer on treatment under the care of the Trust
07827 823509 Lister (Monday-Friday, 9am-5pm)
07825 028855 Mount Vernon Cancer Centre (out of hours)
Rheumatology nurses
rheumsecretariesenh-tr@nhs.net
Advice line: 01438 285624
Perinatal mental health midwives
perinatalmentalhealth.enh-tr@nhs.net
Urogynaecology clinical nurse specialists
07880 053804
For urogynaecology advice and guidance, including non-emergency referrals for difficult pessary removals
Urology nurses
01438 284356
