Accessibility statement for enherts-tr.nhs.uk
This accessibility statement applies to enherts-tr.nhs.uk.
This website is run by East and North Hertfordshire NHS Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Change colours, contrast levels and fonts
- Zoom in up to 300% without the text spilling off the screen
- Navigate most of the website using just a keyboard
- Navigate most of the website using speech recognition software
- Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- Most older PDF documents are not fully accessible to screen reader software
- Some of our images are missing text alternatives (alt-text)
- Some images of text are used across the site that might be difficult to interpret using screen reader software
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email communications.enh-tr@nhs.net
- call 01438 285362
We’ll consider your request and get back to you in 10 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: communications.enh-tr@nhs.net.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
East and North Hertfordshire NHS Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Most older PDF documents are not fully accessible to screen reader software. These do not meet the following criteria:
- 1.3.1 Info and relationships
- 1.4.3 Contrast (Minimum)
- 1.4.5 Images of text
- 1.4.12 Text spacing
- 2.4.6 Headings and labels
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We prioritise making sure our PDFs are as accessible as possible.
We are reviewing the process in which PDFs are created within the trust as a priority to ensure any accessibility issues are solved before uploading the PDF to our website.
Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We have had an internal process and training agreed so that all website editors now add alternative text to images as part of uploading an image to the website.
Some images of text are used across the site that might be difficult to interpret using screen reader software. This fails WCAG 2.1 success criterion 1.4.5 (images of text). We have had an internal process and training agreed so that all website editors now add alternative text to images as part of uploading an image to the website.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix Trust research publications 2016.
What we’re doing to improve accessibility
Our accessibility roadmap shows how and when we plan to improve accessibility on this website.
We are continuously working to address the points listed above.
Preparation of this accessibility statement
This statement was prepared on 4th January 2021. It was last reviewed on 2nd November 2023.
This website was last tested on 30th August 2023. The test was carried out by the Government Digital Service.
We have worked together with our web agency to fix any issues flagged in the GDS report and have planned a WCAG 2.2 audit and fixes with our trusted agency in the coming months to ensure our website is up to date with the most recent accessibility requirements.
We will publish the pages that we tested once the audit has been completed.
