The Freedom of Information (FOI) Act gives the public the right to ask for information from public authorities, including the NHS. On this page you can find more information on how to make a Freedom of Information request to East and North Herts NHS Trust.
Coronavirus (COVID-19)
Please be aware that the Trust’s resources are currently diverted away from some of our usual information governance work as we respond to the Coronavirus (Covid-19) pandemic.
As a result, our response to your request is likely to take longer than usual at this time. This is particularly likely to be the case if your request will require input from our clinical staff.
The Trust is continuing to monitor and act in line with the latest guidance from the Information Commissioner’s Office during this period. We apologise for any inconvenience this may cause and thank you for your understanding at this time.
Freedom of Information Policy and Publication Scheme
Our Freedom of Information Policy and Publication Scheme (which gives details of information we have available on this website and where to find it) can be accessed via the following links:
How to make a Freedom of Information request:
If you need any information that is not provided in the publication scheme or have any questions about the Freedom of Information Act, please contact:
In writing:
Freedom of Information
East and North Hertfordshire NHS Trust
Lister Hospital
Coreys Mill Lane
Stevenage
Herts
SG1 4AB
By telephone: 01438 285543
By email: [email protected]
Please note that whilst the service can be contacted by telephone, it is a requirement of the Freedom of Information Act that any requests must be submitted in writing.
Medical Records
We are unable to provide copies of medical records under the Freedom of Information Act. Please click here for details of the process for requesting copies of your medical records.
In line with guidance from the Information Commissioner, we accept FOI requests to our Twitter account @enherts.
To submit a request, send it to @enherts and state clearly ‘FOI request’. We are expected only to accept FOI requests when we know the person’s real name. If you do not have you real name on your profile, we will ask you to DM us with it.
Once we have received your request, we will acknowledge it and ask you to DM us the email address you want the response sent to.
This is in line with guidance from the Information Commissioner. You can find more information in the frequently asked questions section of the Information Commissioner’s website.
In line with guidance from the Information Commissioner we accept FOI requests that are posted on the Trust’s Facebook page wall.
To submit a request, please post on the East and North Hertfordshire NHS Trust page with ‘FOI request’ in the post. We will acknowledge your FOI request and ask you to message us the email address you want the response sent to.
To submit an FOI request on Facebook, you need to provide us with your real name.
This is in line with guidance from the Information Commissioner. You can find more information in the frequently asked questions section of the Information Commissioner’s website.
