We now have an outpatient video consultation appointment service, using the NHS-approved technology Attend Anywhere.
You may be asked by a clinician if you would like to use our video consultation service for your next outpatient follow-up appointment.
If you have used this service before, click here for your clinic. If you haven’t, read our Getting started section below.
What is Attend Anywhere? Watch this video to find out
Please read our Frequently Asked Questions for patients, which includes information on the equipment you will need for the video consultation, and troubleshooting if you are stuck. You must use a Google Chrome or Safari web browser, for example.
You can also read our patient information guide which takes you through how the video consultation will work step-by-step, and see what the log in screens look like by clicking here.
Prior to your appointment you can share your appointment link with a trusted family member, friend or carer (also called a chaperone) so they can join the virtual waiting area from a different location. Please read the ‘Can a family member, carer or friend join me for my video consultation?’ section on our Frequently Asked Questions for patients to find out how.
Before you begin your video consultation, please make sure you are in a private and well-lit space, where you won’t be disturbed.
At the end of your consultation
- The clinician may suggest a further appointment.
- They will agree a date and time with you or a member of our administrative team will contact you by phone in the next few days.
- After you disconnect the video call, you will be asked to complete a questionnaire. We very much appreciate you spending the time to provide feedback to help us to improve our service.
- Following your appointment we will send a letter with the outcome of the consultation to you and to your GP.
- Video calls are secure.
- Patients have their own digital video room that only authorised clinicians can enter.
- The video platform will not take a recording of your consultation.
- Personal details entered at the start of video consultation will be deleted at the end of the call.
- Our privacy and data protection page has further information.
- You have the right to be treated with dignity and respect, in accordance with your human rights.
- You have the right to be protected from abuse and neglect, and care and treatment that is degrading.
- More information is available via the NHS Constitution under the ‘respect, consent and confidentiality’ section.
- Please read our patient information leaflet which includes our complaints procedure.
Ready? Click on the clinic your video consultation is booked under
Adult Preoperative Assessment Clinic
Occupational Therapy and Physiotherapy
Further support and information
If you are experiencing any issues, please view our patient FAQs, Attend Anywhere website support pages or this troubleshooting poster.
Video calls are free, except for any internet usage. A video call uses a similar amount of data to a Skype or FaceTime call (roughly 500 MB for 20 minutes). We recommend that patients connect to their home or work Wi-Fi to avoid using their mobile data allowance.