If you need to contact an Admiral Nurse outside office hours, please call the Dementia UK Admiral Nurse Helpline on 08008886678 or email [email protected]
Yes. We support patients living with dementia across our hospital, ensuring their individual needs are recognised and incorporated into their care. Our teams are experienced in providing compassionate, person-centred support while maintaining dignity, comfort, and safety throughout their stay.
We take the time to understand each patient’s needs, routines, preferences, and communication style. Our staff work closely with families and carers to help reduce confusion, provide reassurance, and create a supportive environment wherever possible.
Our clinical and care teams receive training to help them recognise the needs of people living with dementia and provide appropriate, person-centred care. This includes communication techniques, understanding behavioural changes, and promoting patient wellbeing.
Yes. We value the knowledge and support that family members and carers provide. Where appropriate, we encourage their involvement in care planning, decision-making, and helping us understand what matters most to the patient.
Familiar personal items such as photographs, favourite blankets, glasses, hearing aids, labelled clothing, or comfort objects can help make a hospital stay less stressful. Our team can advise on what is appropriate to bring.
We use clear communication, consistent routines where possible, and personalised approaches to care. Our staff aim to identify potential causes of distress and respond with reassurance and practical support to help patients feel more comfortable.
Yes. People living with dementia can receive the same medical, surgical, and rehabilitation services as other patients. Our teams adapt care where needed to ensure treatment is delivered safely and with an understanding of the individual’s cognitive needs.
Our staff use clear, simple language, allow extra time for conversations, and adapt their communication to each person’s abilities. Where appropriate, we also involve family members or carers to help ensure important information is understood.
Before discharge, we work with the patient, their family or carers, and any community services involved to ensure appropriate support is in place. We aim to make the transition home or to another care setting as smooth and safe as possible.
If you are arranging an admission or attending for planned treatment, please let us know in advance if the patient is living with dementia. Sharing information about their needs, routines, communication preferences, and any concerns helps us provide more personalised care from the moment they arrive.
