A warm welcome to the Lister Diamond Jubilee Maternity Unit
Our aim is to assist you to have a safe pregnancy and a healthy, happy baby and positive birth experience at our maternity unit, which oversees the birth of more than 5,500 babies every year.
We hope that your time in our care will be as happy and as comfortable as possible and we look forward to welcoming you to the Lister Diamond Jubilee Maternity Unit.
The unit opened in October 2011 and then formally by Queen Elizabeth II, as part of her Diamond Jubilee celebrations in 2012.
Click here to view our full range of Maternity Services
Visiting guidance
When in active labour:
Two nominated birth partners are able to accompany you at the same time in birth rooms on our consultant-led unit (CLU) and midwife-led unit (MLU) at Lister Hospital’s Diamond Jubilee Maternity Unit. During a homebirth, you can choose who is present in your home.
During an elective caesarean section?
One nominated birth partner is able to accompany you from admission, and can remain with you during theatre and through your recovery, and transfer to the postnatal ward.
Neonatal unit visiting:
Parents of the child/children, as well as siblings, can attend between the hours of 9am and 9pm.
Additional visitors are permitted between the hours of 2pm and 6pm, with a restriction of only 2 at the bedside.
Ultrasound scan (USS)
One nominated person can attend all scans with you at any of our hospitals. We ask that you do not bring children to these appointments but if there are any barriers to this, please speak to a member of staff so we can support you.
Antenatal (before birth) and postnatal (after birth) ward visiting:
Antenatal appointments
One nominated person can attend antenatal appointments with you in our hospitals or community. They can also attend Day assessment unit and maternity triage with you and wait with you in the designated area as well as being present for your review.
Antenatal ward visiting (Dacre Ward)
One nominated birth partner can attend the antenatal (Dacre) ward at Lister Hospital’s Diamond Jubilee Maternity Unit between the hours of 9am and 9pm. The birthing persons children may also visit during these times.
Additional visitors can attend Dacre between the hours of 2pm and 6pm, with a restriction of only 2 at the bedside.
Postnatal ward visiting (Gloucester Ward)
One nominated birth partner can attend the postnatal (Gloucester) ward between the hours of 9am and 9pm. The birthing persons children may also visit during these times.
Additional visiting (siblings, grandparents)
Other additional visitors may attend, with the restriction of 2 at the bedside, between the hours of 2pm and 6pm.
We are not able to offer overnight stays as our inpatient facilities are not suitable for this.
The designated birth partner must:
- Not change (this person can not be swapped with someone else)
- Only attend between the hours listed above
- Wear a face mask at all times when outside the bed space area, and when staff enter this area. Please note, mask masks are provided upon entrance to the Lister Diamond Jubilee Maternity Unit
- Remain in the designated space with the woman or birthing person in our care for the duration of their care
- Only use the designated toilets provided
Visitors must:
- Only attend between the hours of 2-6pm
- Wear a face mask at all times when outside the bed space area, and when staff enter this area. Please note, mask masks are provided upon entrance to the Lister Diamond Jubilee Maternity Unit
- Ensure there are only 2 guests at the bedside
- Remain in the designated space with the woman or birthing person in our care for the duration of their care
- Only use the designated toilets provided
Please be aware, refreshments will not be available on the ward.
Feedback
We have had positive feedback from mothers using the services, including from one mother:
“From the moment I was admitted until the time that my baby and I were discharged, the staff at Lister hospital were absolutely amazing. The midwives that assisted me in particular were wonderful, professional and extremely supportive.”
If you would like to give birth at the Diamond Jubilee Maternity Unit or would like some help to choose where to give birth, take a look at our virtual tour. You can also book directly with us by using the online early Bird Referral booking form.
If you wish to provide feedback, please contact our Patient Advice and Liaison Service (details can be found on the maternity contacts page of this website) or the Lister Maternity Voices Partnership.
If you have any individual questions regarding your care, please speak with your midwife or maternity team.
Care Quality Commission (CQC)
The Care Quality Commission (CQC) has published its report into maternity services at Lister Hospital, following an inspection in October 2022 – and has downgraded the service to Inadequate.
More information, including a statement from our chief executive can be found via the Trust website. In addition to this, we have also prepared a range of frequently asked questions (FAQs) to reassure women, birthing people and their families using our maternity services.
Concerns helpline
We have also created a helpline, which will be open to anyone with concerns between the hours of 9am – 3pm from Monday to Friday.
To contact the helpline, please call 07918 468736 during the opening hours above – should you wish to leave an answerphone message out of these operating hours, you are welcome to do so, and a member of the maternity team will get back to you as soon as possible.
The Ockenden review
We understand that you may have concerns following the publication of the review of hospital services at Shrewsbury and Telford (known as the Ockenden review). However, please be assured we are committed to providing safe birthing services, regardless of where you birth your baby.
Our Trust is part of the Hertfordshire and West Essex Local Maternity and Neonatal System which continues to review, improve and expand on current services and practices.
We continue to review activity levels daily to ensure safe staffing levels, as the safety of you and your baby remains our top priority.
Our chief nurse, director of maternity and a representative from the Lister Maternity Voices Partnership have been speaking about what this means in the YouTube video below.
Maternity and perinatal audit
The Trust is taking part in the National Maternity and Perinatal Audit (NMPA). The aim of the NMPA is to study how mothers and babies are cared for in maternity units across England, Scotland and Wales. It will make it easier for units to monitor the care they provide. The audit will include information about all mothers who have a baby after 1 April 2014.
Visit www.maternityaudit.org.uk for more information.
National safety thermometer audit programme
The hospital and community midwifery teams participate in the national safety thermometer audit programme. This is a snapshot audit carried out on one day each month looking at harms within maternity care. This data helps us to continually review and improve our services. Click here to view our maternity safety thermometer data.
Lister Maternity Voices Partnership
The Lister Maternity Voices Partnership group listen to, and seek out the voices of women, families and carers using our maternity services, enabling people from diverse communities to have a voice. The group comprise of service users, hospital staff, commissioning groups, GPs and volunteers and hold regular meetings locally.
