Raising a complaint
As a unit, our priority is the patient. We value every form of feedback as it enables us to learn and achieve higher standards of care. Therefore, in the event that concerns or complaints are raised, we take these matters seriously and ensure that policies and guidelines are adhered to in resolving matters amicably. Additionally, we consider referring the concerns to the Patient Advice and Liaison Service (PALS) for further attention.
Martha’s Rule or Call for Concern
Martha’s Rule is a national patient safety initiative which gives seriously ill patients and their families easy access to a clinical review if their condition worsens, and they feel they are not being listened to. Locally, we have rolled this initiative out at the trust as Call for Concern.
You can read more about the trust’s implementation of Call for Concern on our news page.
