Please remember if you are worried or have any questions then speak to our staff – they are here to help.
Use of facemasks in our hospitals
We no longer require those attending Lister Hospital, New QEII or Hertford County to wear a face covering, except if:
- You have respiratory symptoms (such as a cough or cold like symptoms, such as a runny nose), confirmed Covid-19 or another respiratory infection.
- You are in one of the following areas or there are patients with these conditions being treated in the clinical area you are in:
- Renal – including our satellite sites.
Those visiting the Mount Vernon Cancer Centre will still be required to wear a face covering.
The Trust is asking people not to wear gloves, but to ensure good handwashing or sanitising – with sanitiser available at entrances too.
Where required, people should wash their hands or use hand sanitiser before putting their face covering on and after taking it off, and it is important that people don’t touch their face covering.
What if I have coronavirus symptoms?
Please do not attend your appointment if you have:
- a high temperature (hot to touch on chest or back)
- a new continuous cough
- a loss of, or change to, your sense of smell or taste
- or have had these symptoms within the 7 days prior to your appointment.
Please do not attend your appointment if someone in your household has these symptoms on the day of your appointment or within the 14 days prior to your appointment.
If this is the case, please notify us by calling the telephone number on the top right-hand side of your appointment letter so we can record this, offer your appointment to another patient and reschedule your appointment for you.
Click here for general information about how to change or cancel your appointment.
For more general information about your appointment, including what to bring and travel arrangements, visit our ‘about your appointment’ page by clicking here.