Please remember if you are worried or have any questions then speak to our staff – they are here to help.
Wear a face covering
In line with national guidance, you must wear a face covering when attending your appointment.
Face coverings cover the nose and mouth and are made of breathable fabrics, such as cotton. It can be as simple as a scarf or bandana that ties behind the head, and you can even make your own – click here for instructions on how to make your own.
If you cannot bring your own face covering then face masks will be provided at hospital entrances – along with bins to dispose of them safely when leaving.
You should wash your hands or use hand sanitiser before putting your face covering on and after taking it off, and it is important you do not touch your face covering. Staff working in the trust’s hospitals will also be wearing face masks.
You should not wear gloves, but ensure good handwashing or sanitising – with sanitiser available at entrances too.
To maintain social distancing, one-way systems and ‘footsteps’ on the floor have been introduced, as well as stickers on chairs to ensure you and fellow patients can continue to social distance while you wait to be seen.
Due to the limited seating space available, please do not arrive more than 5 minutes before your appointment time, and please attend alone wherever possible. Children should be accompanied by one adult only. If the seating area is full, you will be asked by the clinic team to wait elsewhere.
What if I have coronavirus symptoms?
Please do not attend your appointment if you have:
- a high temperature (hot to touch on chest or back)
- a new continuous cough
- a loss of, or change to, your sense of smell or taste
- or have had these symptoms within the 7 days prior to your appointment.
Please do not attend your appointment if someone in your household has these symptoms on the day of your appointment or within the 14 days prior to your appointment.
If this is the case, please notify us by calling the telephone number on the top right-hand side of your appointment letter so we can record this, offer your appointment to another patient and reschedule your appointment for you.
Click here for general information about how to change or cancel your appointment.
What if I’m shielding?
If you are shielding (those who have been contacted by the NHS as they are at greater risk) please notify us by contacting the telephone number on the top right-hand side of your appointment letter to discuss the next steps.
For more general information about your appointment, including what to bring and travel arrangements, visit our ‘about your appointment’ page by clicking here.