Welcome to the Discharge Lounge
The Discharge Lounge on Ward 7A North is open between 8am – 8pm every day. This is an area where our registered nurses continue to care for patients who are discharged from the ward but are still awaiting their discharge paperwork or medication (TTO) from Pharmacy.
There may be a delay while we prepare your discharge from hospital but we hope you will be comfortable whilst with us.
Why is there a delay?
Our pharmacy department has a high number of TTOs to process as well as inpatient medications to dispense. Your TTOs can take up to three hours to be checked and dispensed.
We will check regularly on the progress of your medication. In addition, the doctors must complete their ward rounds and check each of their patients are safe and well before being able to complete your discharge letter.
Transport Home
Patients are encouraged to arrange their travel home with their family/carer/friends. Alternatively, patients can book a taxi to collect them when they are ready to leave the hospital – please ask a member of staff if you need help with this.
On Arrival
Patients are welcome to have a relative or carer stay with them. We ask that you please limit this to one person.
Patients are allowed to use their mobile phones in the Discharge Lounge. If you are having problems with your phone please ask one of the nurses who will assist you to contact your relatives with a short call at the desk.
Free Hospital Wi-Fi
Our Wi-Fi service will allow patients and visitors to access e-mails and search the internet. Simply find the ‘Free Hospital Wi-Fi’ network on your device. There is no password required. Unfortunately, you will not be able to stream videos, download large files or use WhatsApp.
Refreshments
We have hot and cold drinks available on request and at meal times we are able to provide sandwiches as required.
Personal Belongings
The hospital does not accept responsibility for patients’ personal belongings. Please ensure you take all your personal belongings home with you.
Questions or Concerns
We aim to provide safe, high quality care for all our patients. If you have any questions or concerns, please speak to the staff caring for you who will try to help you and answer any questions straight away. They can also contact the Duty Matron on your behalf if necessary.
Contact Details
Please call either 01438 284063 or 01438 285738
Ward 7A North, Lister Hospital
