Compliments and Suggestions
We always welcome feedback on our services and patient care.
You can send your suggestions and compliments to our chief executive, Adam Sewell-Jones. Please write to:
The Chief Executive
East and North Hertfordshire NHS Trust
Lister Hospital
Stevenage
SG1 4AB
Or email: [email protected]
Comment online on the NHS website
You can post a message on the NHS website about your experience at our hospitals. We respond to every comment and make sure that our staff gets to see what people have to say about the care and services the Trust provides. There’s no cost to do this and it can also help other people who may be coming to one of our hospitals – either as a patient or visitor. To post a comment on one of our hospitals please click on the name of the hospital below:
Use social media to give feedback
If you’re a Facebook or Twitter user, you can use these to give us feedback.
Facebook page for East and North Hertfordshire NHS Trust
Facebook page for the Lister Hospital
Facebook page for the New QEII Hospital
Facebook page for Hertford County Hospital
Follow the Trust on Twitter
Concerns and Complaints
We are sorry that you have not been completely satisfied with the care you or a family member received at our hospitals.
To help resolve your concerns as quickly as possible, please speak to a senior member of staff or a matron.
We also have a Patient Advice and Liaison Service (PALS team) who can provide you with advice and support.
They will also help you raise any concerns with our staff should you wish them to help you in that way; they can also help advise you if you decide to make a formal complaint – see below for how to do this. Alternatively, you can fill out the form on the bottom of this page to submit a complaint, which will go directly to our complaints team.
Listed below are two helpful resources – an information leaflet on raising concerns and complaints with the Trust, as well as our current policy on handling complaints and concerns:
Our information leaflet on how to make comments and complaints
Our information leaflet on how to make comments and complaints (easy read)
How do I make a formal complaint?
If you are not happy with the response from our staff, or all of your concerns have not been addressed, please make an official complaint to the Trust. To do this, you will need to write to our chief executive, Adam Sewell-Jones at the address below.
Adam Sewell-Jones
Chief Executive
East and North Hertfordshire NHS Trust
Lister Hospital
Coreys Mill Lane
Stevenage
Hertfordshire
SG1 4AB
Alternatively, you can email [email protected] or call the Complaints Team on 01438 286959.
Parliamentary and Health Service Ombudsman (PHSO)
If you make a formal complaint and are not satisfied with our response, you can discuss your concerns with the Parliamentary and Health Service Ombudsman. Write to:
Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Alternatively you can call the PHSO helpline on 0345 015 4033.
