Lister Hospital in Stevenage has this week launched a new 24/7 service which helps ensure patients, relatives and carers can get a second opinion if they are concerned about a patient’s care when in hospital.
The Call 4 Concern service is a patient safety initiative which recognises that relatives and carers know their loved ones the best and will be able to tell when their condition is changing for the worse.
When a patient, relative or carer uses Call 4 Concern, they’ll be asked to provide information which will allow a separate team of clinicians to visit the patient to assess them and discuss the concerns raised. A note of the Call 4 Concern will be logged in the patient’s medical notes summarising the concern raised and the actions taken.
Patients and their families or friends who have ongoing concerns about their own or a loved one’s changing condition, in addition to raising their concerns with the nurse in charge or doctor, can call the Call 4 Concern phone number on 07557 490 705.
Theresa Murphy, Chief Nurse at East and North Hertfordshire NHS Trust, said: