On Thursday 26 October, we sent a text message to some of our patients asking them to log into their Patient Hub account as they had a new notification concerning an outstanding referral.
Unfortunately, some patients who received this text message experienced a delay when requesting a verification code to log into their account. This delay meant that when the code did arrive, it had expired and resulted in their account being locked.
This issue has now been resolved. If you received a text message from us this morning asking you to log into the Patient Hub to view the notification, please wait 1 hour before clicking the link again and requesting a new code. The new code you receive should be accepted and you should then be able to access your Patient Hub account.
We are sorry for any distress this issue has caused. If you are still having trouble accessing your Patient Hub account, please contact our switchboard on 01438 314333.