There are a number of planned days of industrial action which are very likely to have an impact on the services provided by East and North Hertfordshire NHS Trust at our hospitals: Hertford County Hospital, Lister Hospital, Mount Vernon Cancer Centre and the New QEII Hospital in Welwyn Garden City.
Regardless of any action taking place, it is vitally important that you seek urgent care immediately if you need it – especially in emergency and life-threatening cases, if you are seriously ill or injured, or your life is at risk.
Our main priority during the industrial action is to ensure that patients receive emergency or life-saving care when needed. We have strong contingency plans and we are working with our healthcare partners to ensure that essential services continue to function.
Appointments and postponements – last updated 10 March at 16.55pm
Please keep an eye on our social media channels and review the guidance on this page regularly for up to date information on any late changes to scheduled appointments.
If you have not received a message from us, please continue to attend your appointment and access our services as scheduled. We are doing all we can to ensure as many appointments go ahead as planned, but in some cases, as a result of industrial action, we may need to postpone at short notice.
Everyone who has an appointment should attend as planned unless we have contacted you to postpone your appointment. If we have not contacted you, even if it is on a day of industrial action, please attend your appointment as usual.
When are the industrial action dates?
The planned dates for industrial action will affect the local services listed below, please note these dates may change:
Ambulances:
- Monday 20 March
Junior doctors:
- From 7am on Monday 13 March to 7am on Thursday 16 March
Getting healthcare during industrial action
During industrial action, healthcare services can be disrupted but not all services may be directly affected. For example, GP services may not be directly affected by industrial action, but they may be busier than usual as a result, which could create longer wait times. Please do remain patient and understand that health services are doing their best to provide care under challenging circumstances.
On days where there is industrial action, only call 999 if it is a medical or mental health emergency (when someone is seriously ill or injured and their life is at risk). Ambulances will still be able to respond in these situations, but this may only be where there is an immediate risk to life.
During a period of industrial action, it is likely 999 and 111 call handlers will be very busy. As a result, we are urging anyone with a non-urgent care need to first seek help from NHS 111 online (www.111.nhs.uk).
For more information on when to call 999 and when to go to A&E, you can visit the NHS UK website.
Contact information
Our Patient Advice and Liaison Service (PALS) are available to visit wards/clinics to talk to patients/relatives/carers regarding any concerns that they may have.
Our PALS team, which covers the Lister, New QEII and Hertford County hospitals and the Mount Vernon Cancer Centre, is based at the Lister. The team can be contacted on 01438 285811 or via email at pals.enh-tr@nhs.net.
Alternatively, if you wish to contact the Trust about anything else, you can do so through the main Trust Switchboard team on 01438 314333.
There is no statutory definition. However, it is generally considered to be concerted action by ‘workers’ to put pressure on their employer in relation to, for example, a dispute concerning terms and conditions of employment, and/or raise the profile of a concern about a national policy or decision taken by Government.
The planned dates for industrial action will affect the local services listed below, please note these dates may change:
Ambulances:
- 20 March
Junior doctors:
- From 7am on Monday 13 March to 7am on Thursday 16 March
It is really important that patients who need urgent medical care continue to come forward as normal, especially in emergency and life-threatening cases – when someone is seriously ill or injured, or their life is at risk.
Everyone who has an appointment should attend as planned unless we have contacted you to postpone your appointment.
If we have not contacted you, even if it is on a day of industrial action, please attend your appointment.
Should you wish to contact the hospital, you can do so via the main switchboard on 01438 314333. Please bear with us if it takes us longer than usual to answer your call.
Alternatively, our Patient Advice and Liaison Service (PALS) is available to support patients, carers, staff and the general public by listening to concerns, answering questions, providing ‘on the spot help’ by giving advice, information and more. You can contact PALS on 01438 285811 or by emailing pals.enh-tr@nhs.net.
While the PALS team is based at Lister Hospital, they also cover Hertford County Hospital, the New QEII Hospital and Mount Vernon Cancer Centre.
We will contact you in advance if we need to postpone your appointment.
We are working very hard to minimise the number of appointments affected, and so this may mean your appointment is postponed at short notice.
We apologise for the inconvenience this may cause you and we will be in touch with you either via a phone call or a letter with a new appointment date as soon as we can.
If we have not contacted you, please attend your appointment as planned.
No, if we have not contacted you, please attend your appointment as planned.
No, we will contact you if your appointment needs to be postponed due to industrial action.
For all other health care needs, support will be available through NHS 111, via the NHS 111 helpline or at your local GP pharmacy.
Patients should only call 999 if seriously ill or injured, or there is risk to life. Ambulances will be dispatched where clinically appropriate.
GP services will be running as normal on days of industrial action – please continue to attend scheduled GP appointments unless you are contacted and told otherwise.
Please note that whilst GP services may not be directly affected by industrial action, they may be busier than usual as a result, which could create longer wait times. In such cases, it is important to remain patient and understand that health services are doing their best to provide care under challenging circumstances.
