Our digital Patient Hub can help you access information about your care.
In August 2023, we launched a new way for you to receive information about your appointments and care in our hospitals. Our new digital Patient Hub allows you to view your appointment details online, see copies of letters and other information related to your care and treatment, and confirm or cancel appointments and referrals.
We began trialling the Patient Hub on Thursday 10 August 2023 for patients in our orthotics service and have been adding more services since then.
If you have an upcoming appointment in a services where our digital Patient Hub is live, you may receive a text message from ‘NHS-NoReply’ notifying you about your appointment with an option to sign-in to our Patient Hub. If you’re a patient in one of the services that have implemented the Patient Hub and you are in a clinic that has been added, you will receive a link to your account via text message (please note that not all the clinics within each service have been added yet). You can view a full list of available services here.
You can also login to the Patient Hub here if you have an account.
Please note, the Patient Hub is not available for our paediatrics patients at this time, and only patients over the age of 18 will be contacted with a link to their account.
Patients waiting over 12 weeks on a referral who have not had an appointment in the last 12 weeks and do not have a booked appointment in the next 4 weeks will be sent a text message with a link to the Patient Hub. This will allow patients to confirm if they still need an appointment, or to cancel the referral if they no longer need this appointment.
How it works
Whenever we make an outpatient appointment for you or make a change to an existing appointment, we will send you a text message with links to the information on the digital Patient Hub.
You will be able to use the service to check your appointments and to receive and download appointment letters and other information, such as leaflets about your condition, maps to explain where to come for your appointment or questionnaires about your symptoms and medical history.
How to sign in to the Patient Hub
If you have an upcoming appointment with a service which is available on the digital Patient Hub, you will receive a text message from ‘NHS-NoReply’ notifying about your appointment as normal. On this next page, you will receive a link to the Patient Hub sign in page, and you can then follow the steps to access the service. You can see details for this in our frequently asked question section.
You can also watch a brief virtual tour that shows how to navigate our Patient Hub:
Help us to help you
Do we have your up-to-date contact details, including your mobile number? We will use these to send you a link to sign in to the digital Patient Hub. If you need to update your contact details, you can let us know by calling the number on your most recent appointment letter.
You can still receive appointment letters and information by post if that’s your preference
Using the digital Patient Hub is completely optional, and you will still receive paper letters and other information by post.
What you can do on the digital Patient Hub
Current features:
- Check the date, time and location of your upcoming outpatient appointments
- See copies of letters from us about your care
- Receive messages from the service or services providing your care
- Cancel appointments and request for them to be rescheduled
We plan to add more features to the Patient Hub, which we will announce in due time.
ePre-operative assessment surveys
Some of our patients can now fill in online pre-operative assessment surveys before a procedure, reducing the need for multiple hospital visits.
If you are eligible for this, you may receive a text message from us asking you to fill in a short survey via our digital Patient Hub, which will ask you some questions relating to your treatment (you might also receive a notification on your NHS app).
This will allow us to book you in for a procedure in a more timely and efficient way.
This is currently available for patients in our trauma and orthopaedic service, and we are working hard to roll out the survey wider as soon as possible.
