Our pharmacy service has departments at the Lister and New QEII hospitals, as well as the Mount Vernon Cancer Centre. Between them they provide a range of services for the Trust’s patients as well as in the case of the Lister team, for the mental health unit on the hospital site run by the Hertfordshire Partnership NHS Foundation Trust.  The same two pharmacy teams also provide services to some community hospitals and clinics, as well as to GPs. Click here to find out more.

Please note that the Trust’s pharmacy teams at the Lister, New QEII and Mount Vernon can only dispense medications prescribed by hospital clinical staff – it is not possible to process prescriptions written by GPs, including GP out-of-hours services, or other community healthcare professionals.  If you need to find a late opening high street pharmacy, please check out the information held by NHS Hertfordshire on its website.

Hospital pharmacy opening hours

Monday, Tuesday, Wednesday and Friday: 9.00 am to 5.30 pm (excluding bank holidays)
Thursday: 9.30 am to 5.30 pm
Saturday: 9.00 am to 12.00 pm

Monday to Friday: 9.00 am to 5.00 pm (exc. bank holidays)

Mount Vernon Cancer Centre
Monday to Friday: 9.00 am to 5.00 pm
Saturday: 9.30 am to 12.30 pm

Collecting your prescription

When collecting your hospital prescription, you can wait in one of our seating areas or drop your prescription off and return later to pick it up – it’s probably wise to ask a pharmacist when you should return!

If you receive a prescription at your outpatient appointment you will need to pay the standard prescription charge (unless you are exempt from charges). You can pay using cash or debit/credit card.

Pharmacy patient helpline

Our patient helpline (01438 286150) is available between 2.00 and 4.00pm, Monday to Friday (excluding bank holidays).  It is for members of the public who have any questions or are confused about the medication we have supplied to them.

Homecare Medicines Services

If appropriate, certain medicines can be supplied by a Homecare Medicines Service. These medicines can be ordered by the hospital or clinic and delivered directly to your home by an approved homecare provider. The Patient’s Charter provides you with information on these services and includes what to expect if you are new to a homecare service. It also explains your rights and responsibilities.

For more pharmacy patient information

For more pharmacy patient information, including the Patient’s Charter, please visit our patient information leaflets page and scroll down to the Pharmacy heading.


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Also in this section

Useful Info

Prescribing Guide

  • Click here for the East and North Hertfordshire NHS Trust's Prescribing Guide,  a Pharmacy developed prescribing tool.

Applying for a pre-registration pharmacist post

The Lister has four pre-registration places each year, commencing in July. Applications are made via the ORIEL system. Information about our pre-registration programme is available on this presentation and sample timetable.

Further information is available on the Eastern regional websites (pre-reg pharmacists or UEA pre-reg pharmacist programme).

For more information, please contact either Surinder Bhatia, or Rachel Holland.

Patients & Visitors