Outpatient services

Our Trust offers a range of outpatient services across three hospital – Lister hospital, QEII hospital and Hertford County hospital. These services are supported by contact centres based at the Lister and QEII.

Lister hospital – the outpatient department is based mainly on level three and can be accessed via the hospital’s main entrance.  Some clinics are held in other parts of the hospital, details of which will be contained in your appointment letter.  If you are unsure of where to go, help is always on hand at the Lister’s main reception desk.

New QEII hospital – outpatient clinics at the New QEII can be found in areas A and B on the first floor of the new hospital.

Hertford County hospital – a purpose built outpatient and diagnostic facility, with all outpatient clinics accessed via the hospital’s main entrance.

Car parking

Patient parking is available at all our hospitals, with:

  • Pay and display at Hertford County
  • A multi-storey car park at the Lister that uses a coin chip system, with payment made afterwards for the time used by cash or card.
  • The New QEII now has a pay-on-exit surface car park for use by patients/the public.

All car parks can get busy at peak times, so please leave plenty of time to park.

Answers to commonly asked questions about outpatient appointments

We’ve produced a document listing frequently asked questions with further information about your outpatient appointment – if you have a question, it might be worth checking this out and thus save that telephone call!  If you have a clinical query or concern, please contact the relevant specialty team directly – contact details can be found in the frequently asked questions document.

Plastic surgery, gynaecology, ophthalmology, renal and some paediatric outpatient services are managed directly by their respective specialty teams. All other outpatient services are managed by the Trust’s central appointments team, who can be contacted on 01438 284444.  You can find the location of your appointment on the letters that we send you.

For queries relating to inpatient procedures (operations), radiology (x-rays and scans) or blood tests, please refer to the relevant page of the website for contact information.

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