Neonatal services

Our neonatal unit at the Lister cares for premature and sick newborns babies.  The unit is located on the ground floor of our maternity building. We also provide a neonatal outreach service.

If you know your baby will need to be admitted to our neonatal unit, we will make sure that you have the opportunity to visit the unit in preparation for the birth and admission of your baby.

Our staff appreciate it can be distressing for you to have your baby or babies admitted to our unit so soon after they have been born. We are here to help and will do our best to minimise the effects of the separation. You will be encouraged to be involved as soon as possible with caring for your baby.

Visiting your baby

We’ve produced a simple policy providing advice for those wishing to visit the neonatal unit at the Lister:

Trust’s neonatal unit visiting policy

Handwashing is extremely important for everyone visiting the unit.  Handwashing instructions are provided at the entrance to the unit and in all the nurseries.  Please remove watches and bracelets, roll up your sleeves and use the gel lotion provided after washing and drying your hands.

Please let us know if you or your visitors have been unwell or have recently been in contact with chicken pox.

Coin operated lockers are provided for items to be stored during your visit.

Parking is available in the hospital multi-storey car park.  Parents of babies admitted to the unit are able to park at reduced cost. Please discuss parking with the nurse caring for your baby.

Ward Rounds

Ward rounds are led by the Consultants and carried out on a daily basis, in the mornings and sometimes in the evenings.  During ward rounds Consultants are happy to meet parents to discuss any queries or concerns.


The area is monitored by CCTV.

There are three security doors you will need to go through before entering our unit.  If our staff are busy attending to a baby there may be a delay in answering the door bell. Everyone must take responsibility to ensure the door is closed after them.  Please do not let unauthorised visitors follow you into the unit.

ITU & HD Rooms

The nurse caring for your baby will provide information and support to help you become comfortable when you visit.  Your baby may be attached to monitors and equipment and your nurse will be able to explain what it is for.

Special Care Nurseries

There are three special care nurseries.  Babies who do not require intensive or high dependency care are nursed in these rooms until discharged home or transferred to the postnatal ward or transitional care.

Transitional Care

We provide transitional care which is situated on the postnatal ward.  Transitional care is for babies who need some medical treatment but do not require admission to the special care nurseries.


We provide an outreach service, the aim of which is help with earlier discharge home from the unit.  Your baby will be visited at home on a regular basis by the neonatal outreach sisters once discharged from the hospital.  This option will be discussed fully – and planned – with you.

Support group

The Lister hospital special care support group is run by parents whose babies have needed to spend time in special care after their birth. You can find out more about them on their website

Lister hospital special care support Facebook group

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Useful Info

Contact Us

Parents can always contact the unit at any time:

  • Direct line for the Neonatal unit 01438 284125
  • Or via the Lister hospital switchboard number 01438 314333 ext. 4125, 5199 or 5043

Family and friends visiting times

Parents, brothers and sisters can visit at any time.

Children under the age of 16 are not able to visit unless they are a sibling of your baby.  They must be accompanied by one or both parents.

When there are high levels of Norovirus - also known more commonly as the winter vomiting bug - circulating in the community that has led to one or more wards at the Lister being closed to new admissions, we ask that children under 12 years of age do not visit the neonatal unit.

Patients & Visitors