Patient Advice and Liaison Service

Our PALs team are here to listen to our patients & their families about any concerns or challenges they have at one of our hospitals. They will support you and provide advice to resolve any issues quickly before they become a complaint.

Our PALs staff will come to wards/clinics to talk to patients/relatives/carers regarding concerns that you may have.

The PALs team aims to help patients, carers, staff and the public by:

  • Listening to your concerns about your care and providing support and help to resolve them
  • Answering questions about your care in our hospitals
  • Providing ‘on the spot help’ by giving advice, information and support
  • Helping disabled patients who experience any difficulty in accessing our services
  • Passing on your compliments to our staff
  • Referring patients to the complaints department

Contacting PALS

Our PALS team, which covers the Lister, New QEII and Hertford County hospitals and the Mount Vernon Cancer Centre, is based at the Lister.  The team can be contacted on 01438 285811 or


Patients & Visitors