We understand how difficult it is to be in hospital and not have a visitor, and how hard it can be to have a loved one in hospital and not be able to visit.
Unfortunately, following the government instructions to stay at home, no visitors are allowed on any of our hospital sites except in exceptional circumstances due to the COVID-19 pandemic.
Due to the increased demands on clinical staff in the wards, the trust is introducing a centralised dedicated visitors line for the visitors and relatives as part of our ‘Here for Each Other’ services.
This service aims to improve patient experience and wellbeing by maintaining a line of communication during their time at the hospital. Also, this will enable the nurses to focus on direct patient care by reducing the call volume to the wards.
This service operates between 8:00am to 5:30pm daily. The telephone number to ring is 0333 332 5520.
If your loved one is on a critical care unit you will receive a call from the ward to update you. They will also be able to provide you a direct number for the ward that you can use instead of the number mentioned above.
Please prepare your questions in advance of calling the keeping in touch number and tell us what matters most to you today.
There are also several other ways that we can help you to keep in touch with your friend or family member:
- Click here to watch a short film about the support we offer
- Click here to send a message or a photo message
- Send and receive a knitted heart. Members of our community have knitted hearts to provide comfort and help patients and their loved ones feel connected. If you would like a member of the ward staff to give a knitted heart to someone in hospital and send a matching one to you, call 0333 332 5520
- See below for help from our volunteers and a menu of things that they can offer to your loved one
We can help you provide essential personal items to your loved one. Contact our volunteer service on 01438 284760/ firstname.lastname@example.org and we can make an appointment with you to arrange make an appointment with you to arrange to collect the items from you at the main entrance at Lister Hospital. Please note items cannot be left at main reception without prior arrangement. Our volunteers will ensure the items get delivered. The volunteer service is open Monday – Friday 8.00am to 3.30pm.
We can only accept the following items to deliver to your relative:
• mobile phone
• handheld entertainment devices
• small toiletry bag
• small sentimental item
Please note that larger items may not be accepted onto the ward.
Response volunteers are here and ready to help
|Our volunteers are available to visit patients who just fancy a chat! If could do with some company while in hospital then please contact us using the details below. (Mon-Fri, 8:00am – 3:30pm). |
Tel: 01438 284760
|Reading Holding a book or a newspaper can be tiring, but our volunteers are happy to read to patients during their hospital stay. (Mon-Fri, 8:00am – 3:30pm)|
|Boredom Busters Are you a fan of puzzles? A Response Volunteer can bring our patients a crossword puzzle or one of our ‘Boredom Buster’ activity packs. (Mon-Fri, 8:00am – 3:30pm)|
|Get up and about If clinical staff allow, and mobility is not an issue, then our Response Volunteers can help patients who would like to get up and take a short walk. (Mon-Fri, 8:00am – 3:30pm)|
|Knitted/Sewn Items Patients missing home comforts whilst in the hospital can get in touch and we will deliver a handmade blanket or shawl. It is free of charge and yours to keep – kindly donated by our knitting and sewing groups in the community. We also offer cuddly toys and activity blankets for those who would benefit from something to hold and/or keep their hands busy. (Mon-Fri, 8:00am – 3:30pm)|
|Virtual Visiting Would you like a ‘virtual visit’ from a friend or family member? The Response Volunteers can support patients to make video calls to their loved ones. Please note that these are social calls only, and medical staff will not be available to answer any clinical questions. (Mon-Fri, 1:30pm – 3pm)|
|Stay in Touch We have a ‘Stay in Touch’ service enabling friends and family to send messages to those in hospital – https://www.enherts-tr.nhs.uk/patient-visitors/your-feedback-matters/stay-in-touch/. The Response Volunteers will hand deliver these letters and can read out the messages to you if you’d like. (Mon-Fri, 8:00am – 3:30pm)|
|Special Delivery If you know someone in Lister Hospital and would like to get some of their belongings to them (e.g. glasses, the book they’re reading) then please contact us below and we will arrange a time for the Response Volunteers to collect these items from you at the Main Entrance of the hospital and deliver them to your loved ones. (Mon-Fri, 8:00am – 3:30pm)|
|Mealtime companion Patients who need or would like someone to sit with them during their breakfast or lunchtime meal can get in touch with us to ask for help. The Response Volunteers can support with cutting food, encouraging eating, drinking and conversation. Patients with feeding difficulties or who are at risk of choking will be supported by a member of clinical staff at mealtimes. (Mon-Fri, 8:00am – 3:30pm)|