Visiting times vary between our hospitals and between individual wards. A member of staff should make you aware of visiting times, but if you are not sure please ask. The times are also displayed at the ward entrance.
It is acceptable for one visitor to attend out of visiting times to assist with aspects of care – for example washing or eating. This must be arranged with the nurse in charge.
While we welcome visitors, we must also ensure that your clinical care is not interrupted and that the safety and wellbeing of yourself and others is considered.
- Your visitors may be asked to wait if you are receiving treatment
- Space around the bedside may restrict the number of visitors and ideally not more than 2 visitors should be present at the same time
- We advise that children do not visit due to risk of infection. However, children are allowed to visit at the discretion of the nurse in charge of your ward and for safety reasons children under 12 must be supervised by an adult
- Visitors are asked to wash their hands upon arrival to, and departure from, the ward
- Visitors are not allowed to sit on beds
- Alcohol gel is available at ward entrances and by the bedside for hand cleaning
- Any visitor who is feeling unwell should go home and not visit again until they are feeling better
- Visitors are asked to be mindful of other patients and keep noise to a minimum. This includes turning mobile phones onto silent or vibrate and leaving the ward to take calls
- Visitors are asked to respect confidentiality and only view your notes with your consent
- We support protected mealtimes. Visitors should avoid visiting during mealtimes unless helping their relative/friend to eat their meal. If you would like to find out when protected mealtimes are, please call the ward directly
- We aim to offer open visiting times on most wards, unfortunately this is not possible in some specialist/critical care areas.
- It is important that patients get the rest they need so please plan visiting times with family and friends. Visitors also need rest, so make sure that you have regular breaks from visiting.
- In the mornings there will be medical staff ward rounds and patients will be receiving clinical care. Visitors may be asked to leave the bay if patients require privacy at this time. If you wish to be present during your relative/friends review please discuss this with the nurse in charge.
Our Visitors Charter sets out what our staff will do for visitors and what we expect of visitors to our wards. Our priority is caring for our patients, but we will do our best to be flexible to the needs of visitors.