ED refurbishment aims to improve patient experience

£500,000 has been spent reshaping the Lister’s emergency department (ED) main waiting area, with the aim of improving the experience for patients.

The Trust has used the money to make better use of the space available to improve patient flow. The redevelopment includes a new reception area, triage and GP rooms, and new medical equipment.

The Trust’s head of nursing for acute and emergency medicine, Anna Swift, said:

“It’s important that we provide the best experience possible for our patients and one part of that means making sure our facilities are the best they can possibly be. The waiting area now provides more rooms for clinicians and patients to discuss their condition privately before receiving further care. The layout not only provides a better environment for patients, but has also helped us improve how they are treated and cared for.”