Plenty to be proud of week – day 4

Improving patient safety through proactive leadership

Enda Gallagher is the falls prevention nurse for the Trust. He uses a wide range of strategies and initiatives to educate and support staff and patients with falls prevention. From classroom teaching, to bedside training – his adaptable approach has helped reduce the risk of falls greatly in our hospitals.

After successfully completing the Mary Seacole leadership award and gaining a post graduate certificate in healthcare leadership, Enda now represents the Trust at patient safety conferences across the UK.

His work and leadership has meant the Trust had the lowest number of inpatient falls in 2015 per 1,000 occupied bed days in Eastern England. Over the course of the past five years, inpatient falls have been reduced by 58% – reducing on a year-on-year basis.


ENH Pharma

The East and North Hertfordshire NHS Trust pharmacy team and ENH Pharma Ltd have segregated the outpatient and inpatient pharmacies in order to provide a better dispensing service at three of the Trust’s sites (Lister, New QEII and Mount Vernon Cancer Centre).

This has led to a number of benefits to patients. Outpatient prescription waiting times have improved significantly, with 84% of prescriptions completed within 30 minutes at Mount Vernon and 95% completed within 30 minutes at the Lister and New QEII in 2015/16.

There has also been a dramatic improvement in patient satisfaction, with a score of 93% for overall patient satisfaction reported over the past year. Patients are particularly happy with the care and support they receive from pharmacy staff.

The team puts patients at the heart of everything they do and is always looking at ways of improving patient experience.

ENH Pharma

Who are you proud of? Get involved by sharing your experiences on our Twitter and Facebook pages.