Trust’s results from national NHS staff survey show real progress

Results from the latest national NHS staff survey, which were conducted across the health service last autumn, have been published. They show significant improvement for the Trust on last year’s results and in one area – staff agreeing that their role makes a difference to patients – the Trust was rated in the top 10 acute NHS trusts in the country.

The overall staff engagement score was 3.84 (out of 5), which positions the Trust as being better than average compared to acute NHS trusts across the country. It is also a significant improvement on the 2014 position, when the staff engagement score was 3.71, which placed the Trust in the worse than average category.

This year the Trust was rated as being amongst the best performing 20% of acute NHS trusts for the following:

  • Staff agreeing that their role makes a difference to patients/service users
  • Staff experiencing physical violence from patients, relatives or the public in the last 12 months
  • Quality of appraisals
  • Quality of non-mandatory training, learning or development
  • Effective use of patient/service user feedback

The areas where the Trust has made the most progress since 2014 were:

  • Overall staff engagement
  • Staff able to contribute to improvements at work
  • Support from immediate managers
  • Staff witnessing potential errors, near misses or incidents in the last month
  • Staff confidence and security in reporting unsafe clinical practice

Reflecting on the latest set of results, which are now in the process of being shared with the Trust’s staff, chief executive Nick Carver said:

“This year’s results are great to see – improvements have been seen across many of areas, which reflects the great work that are staff undertake day in, day out to ensure that our patients high quality care at all times. In bringing our services together – especially at the Lister and New QEII, we always understood that we had to support the resulting new teams to bond and develop. These results underline just how hard everyone has worked to make all of this happen.

Although there was much in this year’s survey results that pointed to good performance, there were also areas where more work needs to be done.

Mr Carver continued:

“Levels of staff experiencing and reporting violence, bullying, harassment or abuse in the last 12 months are, thankfully, very low but our results show that we must remain vigilant in seeking every opportunity to tackle such behaviour when it occurs. Whilst the percentage of staff reporting work-related stress has reduced compared to last year’s results, this is still an area of focus for the Trust.

“The survey took place during a particularly challenging time last year as we prepared for our CQC visit, the results for which are expected imminently. I would like to thank publicly all of our 1,700 staff who responded to the survey, but more importantly for all their hard work in making sure we provide high quality and compassionate care for our patients.”

The full results for the Trust’s 2015 NHS staff survey can be found on the NHS England website.