Lister comes up trumps following rigorous CQC inspection

Following a routine, unannounced inspection of the Lister by a team from the Care Quality Commission (CQC) over two days in early September 2013, the hospital was deemed to be meeting the following six essential standards of quality and safety:

  • Respecting and involving people who use services;
  • Consent to care and treatment;
  • Care and welfare of people who use services;
  • Staffing;
  • Supporting workers;
  • Assessing and monitoring the quality of service provision.

During the CQC team’s visit, they looked at the personal care or treatment records of people who used the Lister’s elderly care, surgical and stroke services. They also observed how people were being cared for and talked with those using services at the hospital during their visit – including carers and family members. The team, who were accompanied by their own specialist advisor, also reviewed information requested and provided by the Trust, as well as by other authorities.

Reflecting on the visit’s outcome, the Trust’s chief executive, Nick Carver, said:
“Although our recent visit from the CQC was not one of the new style inspections being led by the new Chief Inspector of Hospitals, Professor Sir Mike Richards, it was by far the most rigorous and stretching inspection that we have ever experienced, the result was very gratifying. The inspection team visited two of our elderly care and three surgical wards, as well as the stroke unit, at the Lister.

“The inspectors’ overall finding is that people were very happy with the quality of care provided at the Lister; they also spoke very highly of our staff, which was great to hear. We were also delighted to see that the inspection team recognised our strong focus on providing good patient experience, with people saying they felt involved and respected. They also said that our staff gained their consent before carrying out care and treatment.
“We were also really pleased to see that inspectors rated our governance arrangements highly, especially our very active approach in dealing with areas needing improvement. This is something that will be used to good effect in tackling the limited number of matters the team identified where further improvement could be made, including around documenting consent in patients’ records and making sure that all our staff have a regular appraisal.”

The Trust’s director of nursing, Angela Thompson, said:
“Whilst recognising the challenge the Trust faces in terms of staffing levels, I was pleased to see that the inspectors saw that we had effective systems in place to ensure adequate staffing – especially for nursing staff on our wards. They also said our patients were assessed and their care was reviewed regularly to ensure their safety and welfare.
“Having worked hard at developing an open culture over recent years, where our staff feel confident in reporting incidents of all types, it was really gratifying that the inspectors recognised this was the case. They also said that learning was shared across the Trust to ensure continuous improvement in patient care.”

A detailed copy of the inspectors’ report on the Lister can be found on the Care Quality Commission’s website.