When coming to your appointment please bring the following items with you:

• Your appointment card or letter
• Your personal details, including your current address and telephone number
• Your GP’s address and telephone number
• Details of any medication you are currently taking (if possible please bring the medication to the appointment)
• If you are exempt from payment of prescriptions, please bring proof with you

Cancel or change your appointment

You can cancel or change your outpatient appointment at Hertford County, Lister or QEII online. It’s simple.  Just click on the link below, complete the form and we will do the rest.

You can get all of the information you need to complete the form on your appointment letter. Please contact us by telephone if your appointment is within the next 24 hours
Online cancellations form

If you need to change your appointment and would prefer to do so by telephone, then in the vast majority of cases your appointment letter will have a contact number that you should use.
If you do not have a contact telephone number please contact our switchboard and ask to be put through to the relevant team.

Lister, QEII and Hertford County
To cancel an appointment please contact – 01438 314333

Mount Vernon Cancer Centre
Contact details to cancel or change an appointment should be contained within your appointment letter.  But if you don’t have this information, you can contact the cancer centre directly as follows:
Radiotherapy appointments – 01923 844677
Chemotherapy appointments – 01923 844639

Smoking, alcohol and drugs

Sorry, but it is NHS policy that smoking or drinking alcohol within our hospitals and grounds isn’t allowed. Any use of illegal drugs will be reported to the police.

Security – patients and our staff

We take your security very seriously. Some of our clinical areas- typically those for children, pregnant women/ new mothers and elderly care wards- have restricted access 24-hours a day.
While our staff are there to help, we expect them to be able to do so without being abused in any way. Where patients and/or their visitors become abusive, for whatever reason, then this is something that we will take very seriously. We have a zero tolerance policy when it comes to abuse of our staff.