You said, we did

On each of our wards, you’ll find a poster showing the results of our patient surveys and what our patients think about the care they received on the ward. The boards are updated each month with patients’ comments about their experience in hospital which includes what we’re doing well and where we can do better.

We listen to patient feedback and we make sure that we act on suggestions and concerns.  Below are a selection of patient comments and what we’re doing to improve things for our patients.

‘You said, we did’ in December 2017

Ward name You said We did
Acute medical unit (AMU)
“It can sometimes be lonely in the side rooms.” Nursing staff have made checking in on all patients in side rooms as part of their routine. We encourage patients in side rooms to make use of our communal areas wherever possible. 
 Cardiac suite “Food was limited in choice and quantity.”  We will endeavor to ensure there is a good choice of sandwiches available for patients to eat after their procedure. If patients are in for the whole day, we will aim to provide them with a hot meal in the evening.  
Treatment Centre, pre-op assessment 
“It seemed pointless to come in to hospital when it could have been done over the phone.” The team are working to provide telephone pre-operative assessments to patients that are suitable. 
Car park team
“The barriers need some protective material to help alleviate the number of visitors to the car park, damaging their vehicles.”  Indigo – the car park management team – have been asked to install reflective poles onto the ramps to distinguish the end of them. 

Useful Info

Comment online on NHS Choices

You can post a message on NHS Choices about your experience at our hospitals:

Patients & Visitors