Recommending our services

About the Friends and Family Test

The Friends and Family Test is one simple question which asks patients how likely they would be to recommend our ward or department to their friends and family if they needed similar care or treatment.  Friends and Family Test feedback from patients is used alongside our patient surveys and other information sources to improve further the services provided for our patients.

The Friends and Family Test survey is available for all inpatients, day case, A&E, maternity and outpatients to answer.

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The Trust’s Friends and Family Test results – November 2017

November 2017 % patients would recommend % patients would not recommend Number of patients responded
Inpatients and day cases 96.35% 0.68% 2,219
A&E 90.38% 4.67% 364
Outpatients 94.68% 1.52% 1,709
Maternity antenatal 100% 0% 10
Maternity birth 95.98% 1.34% 224
Maternity postnatal 90.18% 3.13% 224
Maternity community 66.67% 0% 3

The Friends and Family Test results are published on  NHS Choices so patients can see how healthcare services compare.  Find out more about the Friends and Family Test:

Contact us For more information please call or email us ( or 01438 284378).


Useful Info

Have you been a patient in one of our hospitals in the last week or do you help care for someone who uses our services?

Please help us by completing one of our patient or carer surveys. We value your feedback.

Patients & Visitors