Outpatient Services

Our Trust offers a range of outpatient services across three hospital – Lister hospital, QEII hospital and Hertford County hospital. These services are supported by contact centres based at the Lister and QEII

Lister hospital - the outpatient department is based mainly on level three and can be accessed via the hospital’s main entrance only.

QEII hospital – the outpatient department is based on levels 1 (breast clinic), 2 & 3 and can be accessed via the hospital’s main entrance.

Hertford County hospital - a purpose built outpatient and diagnostic facility, with all outpatient clinics accessed via the hospital’s main entrance.

Plastic surgery, gynaecology (Lister hospital), renal and some paediatric outpatient services are managed directly by their respective speciality teams.  All other outpatient services are managed by the Trust’s appointments team.

You can find the location of your appointment on your the letters that we send you.

If you need to contact the hospital regarding your referral or appointment, please use the following numbers:-

  • For all outpatient appointment queries – 01438 284444
  • For all orthotic appointment queries – 01438 286084
  • For plastic surgery, gynaecology (Lister) and renal appointments – please refer to the relevant page of the Trust’s website

For queries relating to inpatient procedures (operations), radiology (x-rays and scans) or blood tests, please refer to the relevant page of the website for contact information.

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Useful Info

Contact Centre Management Team

If you have any concerns that cannot be resolved by our contact centre specialty teams please do not hesitate to contact a member of the management team, who can be contacted by the hospital switchboard.

Divisional Director - Joanna Carter

General Manager - Claire Moore

Outpatient Manager - Wendy Turley-Pound

Lister Hospital Contact Centre Coordinator - Lesley Haskins

Queen Elizabeth II Hospital Contact Centre Coordinator - Margaret Herd

Orthotics  Service Manager - Anne Beach

Contact Centre Service Coordinators - Tina Payne and Sharon Tebbutt

Patients & Visitors

Cancel/change your appointment online click here