We are sorry that you have not been completely satisfied with the care you or a family member received at our hospitals.

To help resolve your concerns as quickly as possible, please speak to a senior member of staff or a matron. We also have a patient advice and liaison service (PALs team) who can provide you with advice and support. They will also help you raise any concerns with our staff.

Patient advice and liaison service (PALs team)

If you are not happy with the response from our staff, or all of your concerns have not been addressed, please make an official complaint to the Trust.

How do I make an official complaint?

To make an official written complaint, please do so by writing to our chief executive, Nick Carver at the address below.

Nick Carver
Chief Executive
East and North Hertfordshire NHS Trust
Lister Hospital
Coreys Mill Lane
Stevenage
Hertfordshire
SG1 4AB

Parliamentary and Health Service Ombudsman

If you make a complaint and are not satisfied with our response, you can discuss your concerns with the Parliamentary and Health Service Ombudsman. You can find out more information on their website http://www.ombudsman.org.uk

Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Complaints Helpline Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk