Every year thousands of people fail to keep their appointments. If we have no warning, we can’t give the slot to someone else who really wants it. It is costly for the hospital and wastes staff time and resources. Most of all it impacts on the length of time others have to wait for their appointments.
If you cannot make your appointment, no longer need it or want to rearrange it please let us know using the details below.
You can do this by telephone if your appointment:
- Is in the next 24 hours
- Is an inpatient appointment
- Is at the Mount Vernon Cancer Centre
- You would prefer not to use our online service
Cancelling or changing your outpatient appointment?
Did you know you can now do it online? You can cancel or change your outpatient appointment at Hertford County, Lister or QEII.
It’s simple. Just click on the link below and complete the form. We will do the rest. You can get all of the information you need to complete the form on your appointment letter.
If you need to change your appointment and would prefer to do so by telephone, then in the vast majority of cases your appointment letter will have a contact number that you should use. Where this is the not case, then please contact the hospital’s switchboard and ask to be put through to the relevant team for your appointment:
Lister, QEII and Hertford County
To cancel an appointment please contact – 01438 284444
Services at the Surgicentre are provided by the NHS’ independent sector partner, Clinicenta.
If you are having your surgery at the Surgicentre and have questions you can find out more information and contact details on their website:
Mount Vernon Cancer Centre
Again contact details to cancel or change an appointment should be contained within your appointment letter. But if you don’t have this information, you can contact the cancer centre directly as follows:
Radiotherapy appointments – 01923 844677
Chemotherapy appointments – 01923 844639