Our Pals team are here to listen to our patients & their families about any concerns or challenges they have at one of our hospitals. They will support you and provide advice to resolve any issues quickly before they become a complaint.
Our PALs staff will come to wards/clinics to talk to patients/relatives/carers regarding concerns that you may have.
The PALs team aims to help patients, carers, staff and the public by:
- Listening to your concerns about your care and providing support and help to resolve them
- Answering questions about your care in our hospitals
- Providing ‘on the spot help’ by giving advice, information and support
- Helping disabled patients who experience any difficulty in accessing our services.
- Passing on your compliments to our staff
- Referring patients to the complaints department
Contacting PALS
Hertford County hospital
You can talk to the team by phoning 01707 224321 or emailing pals.enh-tr@nhs.net
Lister hospital
You can talk to the team by phoning 01438 284678 or emailing pals.enh-tr@nhs.net
Mount Vernon Cancer Centre
You can talk to the team by phoning 01707 224321 or emailing pals.enh-tr@nhs.net
QEII hospital
You can talk to the team by phoning 01707 224321 or by emailing pals.enh-tr@nhs.net
