This section aims to provide you with quick access to the most requested contacts.
Alternative pathways other than ED
GP switchboard bypass number
Can’t find a speciality number? Use this number to bypass the main switchboard queue and ask for the team directly
01438 759928 (This number is not for patients)
Alternative pathways other than ED
Speciality | Contact details | Additional information |
---|---|---|
Acute care GP referral hotline – medical patients only | 07500 792616 – Monday-Friday 8.30am – 6pm 01438 759928 – out of hours (ask for medical registrar on bleep 1030) | For all patients requiring same-day general medicine assessment or ambulatory care services and same day emergency care. An urgent and emergency care coordinator will triage patients to identify the most appropriate place for them to be assessed and treated. |
Acute care GP referral – general surgery patients only | 01438 759928 (ask for surgical SHO on-call) | |
Frailty hotline | 07500 092322 – Monday–Friday, 8.30am–5pm Email interfacegeriatrician.enh-tr@nhs.net | For patients 75 years and over or clinical frailty score of 5 or more – urgent medical assessment within 24–48 hours of referral for patients who have complex needs that are deteriorating, and are at high risk of admission For review in frailty hot clinic within Same Day Emergency Care area, Lister Hospital |
Maternity Triage service | 01438 286168 This phoneline is manned 24 hours a day, 7 days a week | The Maternity Triage Service is for women who are 20+ weeks gestation with an obstetric concern, or a concern that will directly affect the pregnancy Acute medical concerns such as chest pain or SOB should be directed to ED |
Orthopaedic trauma (urgent fracture patient referrals only) | 07717 301721 | GP to call trauma and orthopaedic registrar on-call to discuss the patient’s care needs For acute MSK conditions needing urgent assessment (excluding urgent elective patients) email referral to virtualfracture.enh-tr@nhs.net |
Paediatric hotline – GP heralded patients | 07500 882733 – Monday-Friday, 12pm-4pm 01438 759928 out of hours (ask for the on-call paediatric) For all URGENT CAU and ED referrals please continue to contact the on-call paediatric registrar through the GP switchboard bypass number (01438 759928). (If you are unable to get hold of the paediatric registrar, please contact the paediatric consultant via the paediatric hotline number above.) | The GP heralded service is to be used for: CAU (Children’s Ambulatory Unit) vs. outpatient appointment referral queries Referrals to rapid access clinic General advice for semi-urgent issues |
Urgent eye clinic | enh-tr.urgenteyereferral@nhs.net | Referrals can be made by GPs or optometrists. For East and North Hertfordshire GPs, the referral form can be found on Ardens under ‘urgent referrals’ Alternatively the urgent eye clinic referral form can be downloaded here |
Service/speciality contacts
Speciality | Contact details | Additional information |
---|---|---|
Suspected cancer (2WW) referral team | 01438 285471 or 01438 285206 – Monday-Friday 9am-4.45pm twowwgpreferrals.enh-tr@nhs.net | For new 2WW referral queries only |
Antenatal Clinic | ancroutineappts.enh-tr@nhs.net | GPs can send letters for obstetric input – clinical staff only |
Anticoagulation | anticoagulation.enh-tr@nhs.net Anticoagulation – Lister Hospital: 01438 285335 Anticoagulation – New QEII Hospital: 01707 247588 | General enquiries and referrals |
Audiology | audiology.enh-tr@nhs.net | Adult & Paediatric referrals and general enquiries |
Breast surgery | enh-tr.breastsecretaries@nhs.net | General enquiries – NOT REFERRALS |
Cardiology | cardiologymedsec.enh-tr@nhs.net | General enquiries related to patients already under a consultant |
Dermatology | dermatologyhch.enh-tr@nhs.net | General enquiries |
Diabetes & endocrinology | diabandendoqeii.enh-tr@nhs.net diabendoadmin.enh-tr@nhs.net | General enquiries – QE2 patients General enquiries – Lister patients |
Discharge summary team – inpatients | enh-tr.gpdischargesummaryadmin@nhs.net | For inpatient discharge summary queries i.e. not received, incomplete Please do not send clinical queries |
Early Bird Booking | earlybirdbooking.enh-tr@nhs.net | Early booking form for patient’s initial midwife appointments at the hospital – NOT FOR SCANS |
Elderly care | elderlycare.enh-tr@nhs.net | General enquiries |
Endoscopy | 01438 286427 – Monday – Friday 8am-4pm enh-tr.endoscopybookingteam@nhs.net | For general appointment enquiries |
Early Pregnancy Unit (EPU) | 01438 286190 or 01438 286194 | Early scan requests and urgent medication reviews |
E-RS support | ersenquiries.enh-tr1@nhs.net | For any Trust related E-RS queries |
Gastroenterology | gastroenquiries.enh-tr@nhs.net | General enquiries – NOT REFERRALS |
ICE support team | 01438 284798 enhtr.iceocs@nhs.net | For any Trust related ICE queries |
Maternity bereavement and preterm birth team | pretermbirth.enh-tr@nhs.net matbereavement.enh-tr@nhs.net | General enquiries |
Medical examiner’s office | 01438 284208 / 01438 288463 / 01438 284634 Monday – Friday 9am-3.30pm medicalexaminer.enh-tr@nhs.net | For any Trust related medical examiner queries |
Nephrology/renal | nephadmin.enh-tr@nhs.net | General enquiries |
Neonatal | listerneonates.enh-tr@nhs.net | General enquiries |
Neurology secretaries | neurologysecretaries.enh-tr@nhs.net | General enquiries |
Ophthalmology | 01438 286222 Option 1 – children’s eye clinic/paediatrics Option 2 – waiting list / surgery Option 3 – injections / AMD / laser Option 4 – Secretaries Option 5 – Adult outpatients ophmedicalsecretaries.enh-tr@nhs.net | For any ophthalmology queries regarding appointments or general enquiries |
Oral surgery | oralsurgery.enh-tr@nhs.net | General enquiries |
Pathology | 01438 284044 – Monday–Friday 9am–5pm | For those patients with no internet access or for those requiring an urgent appointment where one is not available via the bookable service, speak to the team directly |
Paediatric – Acute | acutepaedsecretaries.enh-tr@nhs.net | General advice / results / prescriptions |
Paediatric – Community | refoutpatients.enh-tr@nhs.net | Community Paeds Referrals ONLY |
Paediatric autism | autism.enh-tr@nhs.net | Autism referrals for East & North Hertfordshire patients ONLY (please ensure all information is sent with the referral not just the referral letter). ***this email address is for referrals only, no other correspondence or enquiries to be sent to this address please |
Paediatric epilepsy | paediatricepilepsyservice.enh-tr@nhs.net | General enquiries – coordinator 01438 285319 |
Plastic surgery | plasticoutpatients.enh-tr@nhs.net | Referral and appointment queries Expedite request – Please put FAO: Service coordinator on letter |
Radiology | 01438 284028 – Secretaries (for duty on-call or to be put through to consultant) radalerts.enh-tr@nhs.net (for report queries) 01438 284030 – Helpdesk (appointment queries) | |
Respiratory | respiratoryadmin.enh-tr@nhs.net | General enquiries |
Same Day Emergency Care (SDEC) | 01438 284166 – Monday-Sunday 8am-8pm | For any questions related to a patient seen in SDEC |
Stroke | strokeadmin.enh-tr@nhs.net | General enquiries related to patients already under a consultant – appointment queries – results queries – medication queries |
TB | tbadmin.enh-tr@nhs.net | Referrals for TB assessment, BCG contact tracing and diagnosing of TB |
Virtual fracture team | virtualfracture.enh-tr@nhs.net | Referral of urgent fracture patients only (no routine or elective referrals or queries to this address) |
Waiting list team | Please click here for the waiting list team contacts | Those specialities that are not listed manage their own waiting lists, please contact switchboard and ask to be put through to the relevant team |
Specialist nurses
Speciality | Contact details | Additional information |
---|---|---|
Admiral nurse | 07825 722363 – Monday-Thursday 8.15am-5.15pm admiralnurseservice.enh-tr@nhs.net | Supporting patients with dementia and their carers during hospital stays only |
Children’s safeguarding – paediatric liaison service | 01438 286139 – Monday-Friday, 9am-5pm cpliaison.enh-tr@nhs.net | Children’s safeguarding enquiries |
Heart failure nurses | nurseledheartfailure.enh-tr@nhs.net | Heart failure nurse queries |
IBD advice and helpline | 01438 285767 – Monday-Friday, 8.30am-4pm ibdhelpline.enh-tr@nhs.net | For advice and general enquiries regarding IBD patients |
Non-site specific pathway (NSSP) clinical nurse specialist | 01438 288485 or 07826 944317 – Monday-Friday, 9am-5pm enh-tr.nssp-md@nhs.net | Referrals and general patient enquiries |
(acute) Oncology service | 07827 823509 Lister (Monday-Friday, 9am-5pm) 07825 028855 Mount Vernon Cancer Centre (out of hours) | Nurse led phoneline for GP queries related to their patients with cancer on treatment under the care of the Trust |
Rheumatology nurses | 01438 285624 rheumsecretariesenh-tr@nhs.net | For advice for patients under the rheumatology team |
Respiratory nurses | respiratorynurses.enh-tr@nhs.net | If patient is known to nurses and specific advice is required |
Perinatal mental health midwives | perinatalmentalhealth.enh-tr@nhs.net | General enquiries |
Urogynaecology clinical nurse specialists | 07880 053804 | For urogynaecology advice and guidance, including non-emergency referrals for difficult pessary removals |
Urology nurses | 01438 284356 urologynurselister.enh-tr@nhs.net | For general enquiries regarding patients under the urology nurses |
Page last updated: 05 March 2024