Helpful Information

GP returned mail process

If you receive correspondence from the Trust for a patient that is no longer registered with your surgery, please click here for the GP returned mail process.

Guidance for GPs – death notification

Please click here for GP guidance on notifying the Trust of a death of a patient in the community.

e-Referrals – excluded specialties

GP referrals to the Trust for consultant-led first outpatient appointments must be submitted using the e-Referrals System (e-RS). Referrals submitted by other means after 31 August 2018 will be returned for re-submission. There are a number of excluded specialties – please click here to view these.

e-Referrals – paper returns process

The purpose of the documentation below is to inform GPs of the process the Trust will undertake when a paper, email, telephone or fax referral for routine and two-week-wait appointments are received following paper switch-off on 31 August 2018.

e-RS paper returns process – East and North Herts NHS Trust

e-RS paper returns process – Out of area

e-RS GP frequently asked questions