News

Latest CQC A&E patient experience survey shows real improvement

Tuesday, October 17th, 2017

Patients who took part in the Care Quality Commission’s national survey of NHS emergency departments reported improvements in 31 out of 35 categories for the Trust’s services compared to the last set of survey results for 2014.  Several hundred people locally responded to the CQC, which sent surveyed patients who used the service in October […]

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New tilting chairs help patients recover quicker thanks to East and North Herts Hospitals’ Charity

Thursday, October 12th, 2017

The Trust has purchased three new tilting chairs to help patients on the Lister’s orthopaedic wards recover more quickly, thanks to the Trust charity. The tilting chairs are used by staff on wards 5A and 5B to help get patients out of bed and be more active earlier in their recovery – which often leads […]

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A&E well-being room refurbished thanks to Friends of Lister donation

Tuesday, October 10th, 2017

Lister A&E’s well-being room has been refurbished, thanks to a donation from the Friends of Lister. The room provides a safe and welcoming area for vulnerable patients to be looked after whilst they wait to be been seen by specialist teams, such as those who help patients suffering with issues relating to their mental health. […]

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Butterfly volunteer team receives funding to help expand service

Friday, October 6th, 2017

The Butterfly volunteer team, which supports people in the last days of their lives, has been awarded funding worth a total £64,450 over three years from the Dunhill Medical Trust to help continue and expand the service. The Butterfly volunteer project was first piloted in May last year and the team provides one-to-one companionship for […]

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Lister PAT dogs provide special service for patients

Wednesday, October 4th, 2017

More patients than ever are benefitting from the Lister’s PAT (Pets As Therapy) dog team, which provides people with a friendly companion to visit them during their stay at hospital.  The Lister currently has ten PAT dogs, who have spent more than 230 hours visiting nearly 4,500 inpatients across 14 wards at the Lister this […]

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Changes to patient transport services from 2 October 2017

Saturday, September 30th, 2017

Private Ambulance Service, the company who runs non-emergency ambulances and takes patients to and from hospital for inpatient appointments, has closed down. The NHS clinical commissioning groups (CCGs) in Hertfordshire and Bedfordshire, who manage such county-wide contracts, are working with a number of different organisations so that patients can continue to use the service to […]

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Trust completes initial roll-out of new electronic patient record computer system

Tuesday, September 19th, 2017

The weekend of 8 to 11 September 2017 saw the Trust roll out a major element (called Lorenzo) of its new electronic patient record computer system. It allows the Trust’s staff to have improved access to information about their patients in real-time, which in turn supports clinical decisions being made more quickly. The Trust’s chief […]

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Trust prepares to roll-out new electronic patient record computer system

Thursday, September 7th, 2017

Friday, 8 September sees the Trust roll out its new electronic patient record computer system, which will replace an old service that needs to be replaced.  The new system – called Lorenzo – will allow the Trust’s staff to have improved access to information about their patients in real-time, which in turn will support clinical […]

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Mount Vernon Cancer Centre scores well in national hospital environment survey

Wednesday, September 6th, 2017

The latest patient-led assessments of the care environment (PLACE) survey scores published nationally show that the Mount Vernon Cancer Centre has improved on the scores it achieved back in 2015. The ratings, which are out of a maximum of 100% were: Cleanliness – 99.29% (compared to 92.06% in 2015) Food, especially that served to patients […]

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Lister scores well in national hospital environment survey

Wednesday, September 6th, 2017

The latest patient-led assessments of the care environment (PLACE) survey scores published nationally show that the Lister performed better than the national NHS average in four key areas: Cleanliness Food, especially that served to patients Support for people with disabilities General condition, appearance and maintenance of hospital buildings Since 2015, the Trust’s PLACE scores have […]

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