Trust staff report significant improvements following nationally run survey

The results of this year’s annual NHS staff survey shows that those working for the Trust feel not only more engaged with the work that they do, their colleagues and the overall organisation compared to 2011, but also their level of engagement is better than the average score achieved by similar hospital groups across the country.

This welcome news comes at a time when researchers have demonstrated a link between high staff engagement levels with the quality of care experienced by patients (Pinder et al, 2013)

The 2012 survey, which was carried out last Autumn by Picker Institute Europe on behalf of the Department of Health, saw the Trust’s top rankings compared to other NHS trusts as being:

  • Percentage of staff feeling satisfied with the quality of work and patient care they are able to deliver (84% against national average of 78%);
  • Effective team working (scored on a scale of 1 to 5, with 1 being the lowest – staff ranked the Trust at 3.77, against national average of 3.72);
  • Percentage of staff having well-structured appraisals in the last 12 months (44% against national average of 36%);
  • Percentage of staff having equality and diversity training (74% against national average of 55%).

Significant improvements were also seen in several other areas at the Trust compared to the outcome of the 2011 annual survey, including the percentage of staff feeling able to contribute towards improvements at work – at 70%, up from 61% the previous year.

Commenting on the latest staff survey results, the Trust’s chief executive, Nick Carver, said:

“These survey results are the best ever recorded for the Trust – which is a great tribute to the hard work of all our staff over the last 12 months or so in particular. For the last few years, we’ve been working hard to improve the levels of engagement staff feel and experience.

“I believe that this improvement in what our staff are reporting has been achieved mainly through the introduction of our ARC programme across the Trust, the aim of which is to create a more patient-focussed environment within individual staff teams, where decision-making responsibility also rests increasingly.

“Research published recently in BMJ Quality and Safety (Pinder et al, 2013) has shown a link between staff who feel engaged with their work and employer leading to patients experience better quality of care. This may come as little surprise to those with an interest in such matters, but this latest research underlines the importance of supporting our staff to take the lead on putting the interests of patients at the heart of everything we do. This is something highlighted strongly by the recent Francis report, but has also been championed here at the Trust for some time now.”

Reflecting on next steps, Mr Carver continued:

“The challenge we face now that we have our full report findings is not just about maintaining the progress made over the last 12 months or so, but also providing a similar degree of focus on those areas where further improvement is required. There will always be areas where we can improve and the 2012 survey points toward where such efforts are needed for the future.

“Overall, however, our scores this year are very encouraging – especially as they come at a time of major change underway at the Trust, with all our remaining inpatient and emergency services due to be brought together in new facilities being built at the Lister that will be ready by the end of next year.”