Lister services judged fully compliant following CQC inspection

On 6 December 2012, a team of inspectors from the Care Quality Commission arrived at the Lister hospital in Stevenage on an unannounced inspection.  The visit, which lasted for two days, aimed to establish the level of compliance with the following key standards:

  • Care Quality Commission - inspection report coverCare and welfare of people who use services;
  • Co-operating with other providers;
  • Safeguarding people who use services from abuse;
  • Staffing;
  • Assessing and monitoring the quality of service provision.

The report, which will be published online by the Care Quality Commission shortly, is clear that the services inspected are fully compliant with these national standards.  This follows evidence taken from talking to staff, patients and their carers over the two day visit, as well as reviewing all of the Trust’s policies and procedures.

The Trust’s director of nursing, Angela Thompson, said:

“We were delighted to receive the Commission’s report, which is vindication of the hard work put in by our staff over recent months and years to ensure that our patients are provided with high quality care, but we know that we must always seek to do better.  The recommendations carried in the recent Francis public inquiry report alone shows the importance of not just monitoring existing services, but constantly seeking areas for improvement.

“Throughout the CQC’s report, there are many examples of good practice on the part of our staff.  This reflects the work undertaken over the last couple of years, which is on-going, around the culture of our organisation – especially in looking to place our patients increasingly at the centre of the decisions we take at all levels across our hospitals.  Of course more needs to be done, but it is always pleasing to see the progress we’ve made to date being recognised publicly in this way by the CQC.

“Since April 2010, when the Trust was registered formally with the Care Quality Commission to provide health care services under the Care Quality Commission (Registration) Regulations 2009, our hospitals have now been inspected on eight separate occasions.  These have included reviews of our emergency departments the provision of care to older people. On only one of these inspections did CQC inspectors judge that our services were anything other than being fully compliant with national standards – and on the single exception, the issues raised were relatively minor and were addressed quickly to the Commission’s satisfaction.

“Whilst we will never be complacent, the outcome of these visits – along with patient quality and experience data monitored continuously by the Trust – describes an improving service, where the focus is on providing high quality care to our patients. This latest CQC inspection report shows that we are firmly on the road to becoming amongst the best providers of NHS hospital services.”