Lister scores well in national hospital environment survey

The latest patient-led assessments of the care environment (PLACE) survey scores published nationally show that the Lister performed better than the national NHS average in four key areas:

  • Cleanliness
  • Food, especially that served to patients
  • Support for people with disabilities
  • General condition, appearance and maintenance of hospital buildings

Since 2015, the Trust’s PLACE scores have also shown significant progress across all six areas examined by the teams undertaking the survey.

Commenting on the results, the Trust’s director of nursing, Liz Lees, said:

“The environment in which patients receive their care can have a big impact on their experience of our clinical services. The latest annual PLACE survey scores at the Lister is positive. For example the hospital’s cleanliness and food quality were rated at 99.13% and 93.49% respectively (the maximum score available is 100%). Our food provision did particularly well having scored just 68.87% back in 2015.

“Whilst there is always more to be done, this shows the continuing improvements being made at the Lister when it comes to making sure that our patients get the high quality care that they need.”

Every NHS patient should be cared for with compassion and dignity in a clean, safe environment. PLACE assessments provide motivation for improvement by providing a clear message, directly from patients, about how the environment or services might be enhanced. The assessments see local people being asked to go into hospitals as part of teams to assess how the environment supports patient’s privacy and dignity, food, cleanliness and general building maintenance. It focuses entirely on the care environment and does not cover clinical care provision or how well staff are doing their job.