New accessibility guide for visitors launches at the Lister

A new accessibility guide for people visiting the Lister has been launched. It provides detailed information on the hospital’s departments, wards and services – which will help improve independence and choice for visitors with and without disabilities.

The Trust has worked closely with DisabledGo to provide the online resource. Last year, the Lister was assessed by trained surveyors from DisabledGo, who have helped provide detailed information and facts for the guide on toilet facilities, lights, signage, doors, ramps and more.

DisabledGo launch event

From left to right: Debbie Whittaker, deputy director of nursing and Anna Nelson, executive director for DisabledGo

The Trust’s deputy director of nursing, Carolyn Fowler, said:

“We’re very pleased to have worked with DisabledGo to create this guide for our patients, their friends and families, and visitors. It’s important that we provide all our visitors, in particular those with disabilities, with the information they need in order to access our services comfortably and effectively.”

Anna Nelson, the executive director at DisabledGo, said:

“We are thrilled to have launched our accessibility checker at the Lister. The Trust is the first in the region to work with us, and they have joined a group of 40 leading NHS trusts committed to improving access and patient experience. We know visiting a large hospital can be a daunting experience, and we hope patients and visitors will find the information a great help. Our hope is that other trusts in the region will see this as an example of best practice and look to provide the same level of comprehensive information.”