CQC judges QEII staff providing good care for dementia patients

Following an unannounced inspection by a team of inspectors from the Care Quality Commission that took place at the QEII on 3 February 2014, the visit report just published shows that care provided to patient by staff at the hospital met the following core standards:

  • Care and welfare of people who use services
  • Co-operating with other providers
  • Assessing and monitoring the quality of service provision

The QEII was visited as part of a themed programme of visits that took place in February 2014 looking at the quality of care provided by the NHS to support people living with dementia in maintaining their physical and mental health and well-being.  CQC inspectors looked at how care providers worked together to support patients, including people’s experiences of moving between care homes and hospital.

QEII hospital

Commenting on the CQC’s inspection report, which has just been published, the Trust’s director of nursing, Angela Thompson said:

“The inspectors found that our wards were well-led and that our staff were providing high standards of care to patients with dementia.  This reflects the high level of specialist dementia care training that the Trust provides to nursing and medical staff in particular.

“The report noted that more work needed to be done with some of the junior staff in A&E and this was immediately addressed.  Overall the report makes good reading, however, reflecting everyone’s dedication when it comes to ensuring all our patients receive compassionate, high-quality care.

During their visit to the QEII on 3 February 2014, the inspection team – which included an expert-by-experience (i.e. a person who has personal experience of using or caring for someone with dementia) – observed and checked how people were being cared for at each stage of their treatment and hospital stay.  The inspectors talked with people using the service, as well as with their carers and/or family members.  They also discussed with staff the specialist training they receive, how a patient’s care is documented and the working relationships they have with other teams involved in a patient’s care.