Our publications

We produce a wide range of publications on a regular basis to let members of the public know about our work. On this page you can find our main publications.

Annual report and accounts

Annual report and accounts for 2015/16
Annual report for 2015/16 – sustainability appendix

Annual audit letter

Each year our Trust receives an annual audit letter from our external auditors, with the latest letter being for 2015/16.

Annual audit letter 2015/16

Quality accounts

The Trust’s quality account for 2015/16 can be found by clicking on the link below.

2015/16 quality account
2015/16 quality account – summary version

Trust access policy

Our access policy outlines our Trust’s processes for managing patients who are not emergencies. This overview is intended for GPs and referring clinicians, as well as patients, and sets out the principles of the policy and what patients and GPs should expect from us.

We also ask for referrers and patients to make commitments to us in return – to ensure that referrals for non-urgent specialist review and treatment are as efficient and effective as possible.

Our access policy

Trust operating and strategic plans


The Trust has produced a two-year operating plan, covering 2014/15 to 2015/16, which describes how we intend to deliver the vision outlined in our five-year strategy (2014 to 2019).

One year operational plan summary for 2016/17
Trust’s five-year strategic plan to 2019 – executive summary

Care Quality Commission

Our Trust was registered with the Care Quality Commission to carry out our regulated activities with no conditions in April 2010. You can find out more about our registration and view our inspection reports on the Care Quality Commission pages of our website.

Care Quality Commission pages

Nursing and midwifery ambitions 2012-15

This strategy, which has been developed by our nursing and midwifery teams, identifies five key ambitions, which will continuously drive the delivery of high-quality, safe nursing and midwifery care to all of our patients and their carers.

Nursing and midwifery ambitions 2012-15
Nursing and midwifery ambitions – 2014/15 evaluation

Patient and carer experience strategy 2015-19

We aim to provide our patients and their carers with the best possible experience whilst they are using our services.  We know that involving patients and their carers in decisions about their care and treatment leads to improved patient experience and this is why putting our patients first is one of the Trust’s core values.

We have developed our patient and carer experience strategy 2015-19 in conjunction with patients, carers, staff and stakeholder groups.

Patient and Carer Experience Strategy 2015-19
Trust Carer Policy 2015
Patient and Carer Experience Strategy – Evaluation for 2015/2016

Improving patient outcomes strategy

The Trust has published an Improving patient outcomes strategy, which covers the three-year period from 2015 to 2018

Improving patient outcomes strategy

Same-sex accommodation

To view our commitment to providing our patients with same-sex accommodation when they are admitted to our hospitals, please go to our dedicated same-sex accommodation page.

Our infection prevention and control strategy

The aim of our infection prevention and control strategy is to have no avoidable infections and to become one of the top ten performing NHS Trusts in the country.

To help us meet this aim, the strategy not only includes strategic measures to reduce infection but practical solutions as well.

Our infection prevention annual report for 2015/16 – includes our latest annual plan and strategy

Trust’s people strategy (2014 to 2019)

The Trust’s People Strategy, which covers the five-year period to 2019, has been written by our own people for our patients.  It aims to capture the essence of what we need to do to enable us to become even better than we are today:

Our people strategy for 2014 to 2019

Trust engagement strategy

Our engagement strategy allows the Trust to have a more focused approach to engagement – to enable us to be at the leading edge of positive change in the NHS, delivering more responsive services and placing our hospitals at the heart of our local communities.

Trust engagement strategy 2016 – 2019

Francis Inquiry – Trust statement

Following the publication of the Francis inquiry on 6 February 2013, which set out the recommendations made by Robert Francis QC relating to the failings of care that took place at the Mid Staffordshire NHS Foundation Trust between 2005 and 2009, the Trust has issued the following statement. The Trust has since produced and approved its action plan in response to the Francis Inquiry:

Francis Report action plan

Safeguarding adults annual report

This is the annual report for Adult Safeguarding for East and North Hertfordshire Trust for 2014/15, which outlines the work undertaken by the Trust since April 2014 to support the frameworks for safeguarding adults.

Safeguarding adults annual report 2014/15

Annual health and safety report

This report details Trust wide Health and Safety performance throughout the most recent full reporting year in order to comply with the Health and Safety at Work Act 1974 and associated statutory regulations, with particular reference to health and safety, moving and handling, fire and occupational health matters.

Annual health and safety report for 2015/2016

Raising concerns at work policy

The Trust Board has introduced this policy to reassure staff that it is safe and acceptable to speak up and to enable them to raise any concern they make have at an early stage and in the right way.

Trust policy for Raising Concerns at Work 2015/18

Communication publication - Trust Brief

Trust Brief is a monthly publication that summaries all the major decisions and discussions that take place in the public part of the monthly Trust Board meetings.  For the latest edition, click on the link - Trust Brief.

Useful Info

Archived publications

If you would like a previous electronic version of one of our publications please email: